Network Working Group N. Davis, Ed. Internet-Draft Ciena Intended status: Informational A. Farrel, Ed. Expires: 28 November 2024 Old Dog Consulting T. Graf Swisscom Q. Wu Huawei C. Yu Huawei Technologies 27 May 2024 Some Key Terms for Network Incident and Problem Management draft-ietf-nmop-terminology-00 Abstract This document sets out some key terms that are fundamental to a common understanding of network incident and problem management within the IETF. The purpose of this document is to bring clarity to discussions and other work related to network incident and problem management in particular YANG models and management protocols that report, make visible, or manage network incidents and problems. Status of This Memo This Internet-Draft is submitted in full conformance with the provisions of BCP 78 and BCP 79. Internet-Drafts are working documents of the Internet Engineering Task Force (IETF). Note that other groups may also distribute working documents as Internet-Drafts. The list of current Internet- Drafts is at https://datatracker.ietf.org/drafts/current/. Internet-Drafts are draft documents valid for a maximum of six months and may be updated, replaced, or obsoleted by other documents at any time. It is inappropriate to use Internet-Drafts as reference material or to cite them other than as "work in progress." This Internet-Draft will expire on 28 November 2024. Copyright Notice Copyright (c) 2024 IETF Trust and the persons identified as the document authors. All rights reserved. Davis, et al. Expires 28 November 2024 [Page 1] Internet-Draft Incident Terminology May 2024 This document is subject to BCP 78 and the IETF Trust's Legal Provisions Relating to IETF Documents (https://trustee.ietf.org/ license-info) in effect on the date of publication of this document. Please review these documents carefully, as they describe your rights and restrictions with respect to this document. Code Components extracted from this document must include Revised BSD License text as described in Section 4.e of the Trust Legal Provisions and are provided without warranty as described in the Revised BSD License. Table of Contents 1. Introduction . . . . . . . . . . . . . . . . . . . . . . . . 2 2. Terminology . . . . . . . . . . . . . . . . . . . . . . . . . 3 3. Workflow Explanations . . . . . . . . . . . . . . . . . . . . 6 4. Security Considerations . . . . . . . . . . . . . . . . . . . 11 5. Privacy Considerations . . . . . . . . . . . . . . . . . . . 12 6. IANA Considerations . . . . . . . . . . . . . . . . . . . . . 12 Acknowledgments . . . . . . . . . . . . . . . . . . . . . . . . . 12 Informative References . . . . . . . . . . . . . . . . . . . . . 12 Authors' Addresses . . . . . . . . . . . . . . . . . . . . . . . 12 1. Introduction Successful operation of large or busy networks depends on network management. Network management comprises a virtuous circle of network control, network observability, network analytics, network assurance, and back to network control. Network incident and problem management is an important aspect of network management and control solutions. It deals with the reporting, inspection, correlation, and management of events within the network. The intention is to focus on those events have a negative effect on the network's ability to forward traffic in an optimal way. Incident and problem management extends to include actions taken to determine the causes of problems and to work toward recovery of optimal network behavior. A number of work efforts within the IETF seek to provide components of an incident management system, such as YANG models or management protocols. It is important that a common terminology is used so that there is a clear understanding of how the elements of the management and control solutions fit together, and how incidents and problems will be handled. This document sets out some key terms that are fundamental to a common understanding of incident and problem management. These terms are intended for use within IETF documents. Davis, et al. Expires 28 November 2024 [Page 2] Internet-Draft Incident Terminology May 2024 Note that some useful terms are defined in [RFC3877] and [RFC8632]. The definitions in this document are informed by those documents, but they are not dependent on that prior work. 2. Terminology The terms are presented below in an order that is intended to flow such that it is possible to gain understanding reading top to bottom. The figures and explanations in Section 3 may aid understanding the terms set out here. System: An assembly of components that exhibits some behavior. External System: Beyond the scope of the control system. Controlled External System: An external system that is of interest to and is influenced by the control system. Viewed as a collection of resources. Resource: A component, commodity, service, or capability that can be used in a valuable way in the performance of some activity. * Resource is a recursive concept so that a resource may be a collection of other resources (for example, a network node is a collection of interfaces). * Connectivity services and network capabilities may be realized by the collection of many resources, yet services and capablities may also be recognized as resources in their own right. Characteristic: Observable or measurable aspect or behavior associated with a resource or collection of resources. * A characteristic may be considered with respect to the concept of dimensional that is built on facts (see 'value', below) and dimensions (the contexts and descriptors that identify and give meaning to the facts). Value: A measurable amount which may be in the form of an integer (e.g., a count) or on a continuous variable (e.g., an analogue measurement) associated with a characteristic. Condition: The interpretation of the values of a set of characteristics of the resource (with respect to working order or some other aspect relevant to the resource purpose/application). Change: Variation in values associated with a characteristic of a Davis, et al. Expires 28 November 2024 [Page 3] Internet-Draft Incident Terminology May 2024 resource at a specific time or over time. * Most changes are not noteworthy (i.e., are not relevant). * Perception of change depends upon detection, the sampling rate/accuracy/detail, and perspective. Detect: To notice the presence of something (state, change, activity, form, etc.). * Hence also to notice a change (from the perspective of the viewer). Event: The detected change in value (of a characteristic of a resource) at a measurable instant in time (i.e., the period is negligible). * Compared with a change, which is over a period of time, an event happens at a measurable instant. State: A particular condition that something (e.g., a resource) is in (at a specific time). * While a state may be observed at a specific moment in time, it is actually achieved by summarizing the measurement over time in a process sometimes called state compression. Relevance: Consideration of an event, state, or value (through the application of policy, relative to a specific viewpoint/ perspective, intent, and in relation to other events, states, and values) to determine whether it is of note to the control system. Occurrence: A relevant event. A particular relevant change. * An occurrence may be an aggregation or abstraction of smaller occurrences. * Applies to all scales and scopes, i.e., is essentially fractal (can recurse indefinitely). * Note that occurrence is used here with respect to the temporal dimension. Incident: An occurrence that is not desired/required (as it may be indicative of a future undesired State). Davis, et al. Expires 28 November 2024 [Page 4] Internet-Draft Incident Terminology May 2024 Problem: A state regarded as undesirable and may require remedial action. * Note that there is a historic aspect to the concept of a problem. The current state may be operational, but there could have been a failure that is unexplained, and the fact of that unexplained recent failure is a problem. * Note that whilst a problem is unresolved it may continue to require attention. A record of resolved problems may be maintained in a log. * Note that there may be a state which is considered to be a problem from several perspectives (e.g., a loss of light state may cause multiple services to fail). A state change (so that the light recovers) may cause the problem to be resolved from one perspective (the services are operational once more), but may leave the problem as unresolved (because the loss of light has not been explained). There could be a further development (the reason for the temporary loss of light is traced to a microbend in the fiber that is repaired) resulting in that unresolved problem is now resolved. But this leaves a further problem still unresolved (why did the microbend occur in the first place?). Symptom: An observable characteristic/state/condition considered as an indication of a problem or potential problem. Cause: The events (detected or otherwise) that gave rise to a problem. Root Cause: The fundamental cause that gave rise to all associated problems. Consolidation: The process of considering multiple problems, symptoms, and their causes to determine the root cause. Alert: The indication of an incident. Alarm: A continuous indication (to a human operator) highlighting the potential or actual presence of a problem. Three other terms may be helpful: Transient: A state, considered as a problem, that persists for a limited amount of time before becoming resolved without direct action by an operator or control system. Davis, et al. Expires 28 November 2024 [Page 5] Internet-Draft Incident Terminology May 2024 Intermittent: A state that is not maintained, but keeps occurring in some meaningfully short time frame. 3. Workflow Explanations The relationship between system, resource, and characteristics is shown in Figure 1. A Controlled External System is comprised of Resources, and Resources have Characteristics. Characteristics ^ | Resource ^ | Controlled External System ^ | External System Figure 1: Relationship Between Elements of a System The Value of a Characteristic of a Resource is expected to change over time. Specific changes in value may be noticed ay a specific time (as digital changes), Detected, and treated as Events. This is shown on the left of Figure 2. The center of Figure 2 shows how the Value of a Characteristic may change over time. The value may be Detected at specific times or periodically and give rise to States (and consequently State changes). In practice, the Characteristic may vary in an analog manner over time as shown on the right hand side of Figure 2. The Value can be read or reported (i.e., Detected) periodically leading to Analogue Values that may be deemed Relevant Values, or may be evaluated over time as shown in Figure 6. Davis, et al. Expires 28 November 2024 [Page 6] Internet-Draft Incident Terminology May 2024 Event State Value ^ ^ ^ Detect : Detect : Detect : : : : ^ ^ ^ ^ ^ /\ : : : : : / \ : : : : : /\ / \ __ __ _____ / \/ | | | | /\/ __| |__ ____| |____ / Change at a time Change over time Change over time Figure 2: Characteristics and Changes Figure 3 shows the workflow progress for Events. As noted above, an Event is a Change in the Value of a Characteristic at a time. The Event may be evaluated (considering policy, relative to a specific viewpoint/perspective, with a view to intent, and in relation to other Events, States, and Values) to determine if it is an Occurrence and possibly to indicate a change of State. An Occurrence may be undesirable (an Incident) and that can cause an Alert to be generated, may be evidence of a Problem and could directly indicate a Cause. Davis, et al. Expires 28 November 2024 [Page 7] Internet-Draft Incident Terminology May 2024 Alert- - - - > Alarm ^ | | -----> Cause | | |----------> Problem | | Incident ^ | | | Occurrence ^ | |----------> State | | Event Figure 3: Events and Dependent Terms Parallel to the workflow for Events, Figure 4 shows the workflow progress for States. As shown in Figure 2, Change noted at a particular time gives rise to State. The State may be deemed Relevant considering policy, relative to a specific viewpoint/ perspective, with a view to intent, and in relation to other Events, States, and Values. A Relevant State may be deemed a Problem, or may indicate a Problem. Problems may be considered as Symptoms and may map directly or indirectly to Causes. An Alarm may be raised as the result of a Problem. Davis, et al. Expires 28 November 2024 [Page 8] Internet-Draft Incident Terminology May 2024 Alarm ^ | | ----> Cause | | Problem---------> Symptom ^ | | | Relevant State ^ | | | State Figure 4: States and Dependent Terms Figure 5 shows how Incidens and Problems may be consolidated to determine Causes and the underlying Root Cause. A Cause can be indicated by or determined from Incidents, Problems and Symptoms. It may be that one Cause points to another, and can also be considered as a Symptom. The determination of Causes and the Root Cause can consider multiple inputs. Davis, et al. Expires 28 November 2024 [Page 9] Internet-Draft Incident Terminology May 2024 ------------ | Root Cause | ------------ ^ --------- | ------------- | | | | ----------> | Symptom | | | | | | | | | --------- | v | ^ --------- | --------->| Cause |<---------- | | --------- | | | ^ | | | | | | | | | --- | | | | | ---------- --------- | Incident |------------------> | Problem | ---------- --------- Figure 5: Consolidation of Symptoms and Causes The final figure in this section (Figure 6) shows how thresholds are important in the consideration of Analogue Values and Events. Analogue Values may be read or notified from the Resource and could transition a threshold, be deemed Relevant Values, or evaluated over time. Events may be counted, and the Count may cross a threshold or reach a Releavnt Value. The Threshold Process may be implementation-specific and subject to policies. When a threshold is crossed and any other conditions are matched, an Event may be determined, and treated like any other Event. Davis, et al. Expires 28 November 2024 [Page 10] Internet-Draft Incident Terminology May 2024 Occurrence ^ | |---------------------> State | | ------- |------>| Count |-------------------------> Relevant Value | ------- | ^ | | | | | | | | | | v | | | ----------- ---------------- Event | | Evaluated | | | ^ | | over time |<--------| Analogue Value | | v ----------- | | | ----------- | | | | | Threshold | | | | |<----| Process |<------ | | | | |<----------------------| | | ----------- ---------------- | ^ | | | Detect Detect | | | Change at a Time Change over Time Figure 6: Counts, Thresholds, and Values 4. Security Considerations This document specifies terminology and has no direct effect on the security of implementations or deployments. However, protocol solutions and management models need to be aware of several aspects: * The exposure of information pertaining to incidents may make available knowledge of the internal workings of a network (in particular its vulnerabilities) that may be of use to an attacker. * Systems that generate management information (messages, notifications, etc.) when incidents occur, may be attacked by causing them to generate so much information that the management system is swamped an unable to properly manage the network. * Reporting false information about incidents (or masking reports of incidents) may cause the management system to function incorrectly. Davis, et al. Expires 28 November 2024 [Page 11] Internet-Draft Incident Terminology May 2024 5. Privacy Considerations In general, Incident Management will not expose information about end-user activities or user data. The main privacy concern is for a network operator to keep control of all information about incidents to protect their privacy and the details of how they operate their network. 6. IANA Considerations This document makes no requests for IANA action. Acknowledgments The authors would like to thank Med Boucadair and Wanting Du for their helpful comments. Informative References [RFC3877] Chisholm, S. and D. Romascanu, "Alarm Management Information Base (MIB)", RFC 3877, DOI 10.17487/RFC3877, September 2004, . [RFC8632] Vallin, S. and M. Bjorklund, "A YANG Data Model for Alarm Management", RFC 8632, DOI 10.17487/RFC8632, September 2019, . Authors' Addresses Nigel Davis (editor) Ciena United Kingdom Email: ndavis@ciena.com Adrian Farrel (editor) Old Dog Consulting United Kingdom Email: adrian@olddog.co.uk Thomas Graf Swisscom Binzring 17 CH-8045 Zurich Switzerland Email: thomas.graf@swisscom.com Davis, et al. Expires 28 November 2024 [Page 12] Internet-Draft Incident Terminology May 2024 Qin Wu Huawei 101 Software Avenue, Yuhua District Nanjing Jiangsu, 210012 China Email: bill.wu@huawei.com Chaode Yu Huawei Technologies Email: yuchaode@huawei.com Davis, et al. Expires 28 November 2024 [Page 13]